Marketing Valley Ltd, a limited liability company incorporated and registered in England and Wales under registered number 12293037 and whose registered office is situated at 27 Effingham Road, KT6 5JZ is the controller and responsible for our personal data (collectively we will be referred to as “Company”, “we,” “us” or “our” in this privacy notice).
- INTRODUCTION
1.1 – We are committed to protecting and respecting your privacy. This privacy notice will inform you as to how we look after your personal data we collect from you both when you visit our website (regardless of where you visit it from) and where we carry out services for you. This privacy notice tells you about your privacy rights and how the law protects you. For the purpose of the Data Protection Act 2018, the General Data Protection Regulations 2016, and any and all other applicable laws and regulations relating to the processing of personal data and privacy (the “Data Protection legislation”), we act as the data controller.
1.2 – This privacy notice explains how we may collect and process information about:
1.2.1 – We may collect information that you provide by filling in forms on our site www.marketingvalley.co.uk (our “site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
1.2.2 – if you ask us to provide any services to you the information you provide to us in relation to those services such as your name, employer and contact details.
1.2.3 – if you contact us, we may keep a record of that correspondence;
1.2.4 – if you complete surveys that we use for research purposes (although for the avoidance of doubt you do not have to respond to such surveys), the information which you provide in response to that survey;
1.2.5 – when you agree to attend any of our events or visit us at events as our guests; or
1.2.6 – details of transactions you carry out through our site and of the fulfilment of your orders; and
1.3 – It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
2 – IP ADDRESSES AND COOKIES
2.1 – We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 – For the same reason as detailed in clause 2.1, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
2.2.1 – estimate our audience size and usage pattern;
2.2.2 – store information about your preferences, and so allow us to customise our site according to your individual interests;
2.2.3 – speed up your searches; and
2.2.4 – recognise you when you return to our site.
2.3 – You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
2.4 – Please note that our advertisers may also use cookies, over which we have no control.
2.5 – For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
3 – CONTACT DETAILS
Call us on: +44 20 3488 4115
Email us at: info@marketingvalley.co.uk
Find us at: 27 Effingham Road, KT6 5JZ
4 – COMPLAINTS
4.1 – You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
5 – CHANGES TO THE PRIVACY NOTICE
5.1 – It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
6 – WHERE WE STORE YOUR PERSONAL DATA
6.1 – The data that we collect from you may be transferred to, and may be stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that it is subject to appropriate safeguards, a copy of which can be provided by sending a request to Marketing Valley Ltd, 27 Effingham Road, KT6 5JZ.
6.2 – All the information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.3 – Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7 – PURPOSE OF PROCESSING THE INFORMATION
7.1 – We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate:
7.1.1 – to ensure that content from our site is presented in the most effective manner for you and for your computer in accordance with our legitimate interests;
7.1.2 – to provide you with information, products or services that you request from us or which we feel may interest you, where you have expressly consented to be contacted for such purposes. You may unsubscribe at any time from receiving further communications from us for such purposes;
7.1.3 – to carry out our obligations arising from any contracts entered into between you and us as is necessary for the performance of our contract with you or to take steps at request prior to entering into such a contract;
7.1.4 – to allow you to participate in interactive features of our service, when you choose to do so in accordance with our legitimate interests;
7.1.5 – to notify you about changes to our service in accordance with our legitimate interests;
7.1.6 – to analyse and monitor usage behaviour in accordance with our legitimate interests;
7.1.7 – to maintain, manage and improve the Service either ourselves or via third party suppliers in accordance with our legitimate interests;
7.1.8 – to set up an account for you with a third party where we are acting as a reseller of that third parties services in accordance with our contract with you; and
7.1.9 – to aggregate information about you, your spending and your use of the Service with information about other users of the Service in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to third parties to give them a better understanding of our business and to bring you a better Service. Aggregated Data will not contain information from which you may be personally identified.
7.2 – Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
7.3 – We may also process your data, or permit selected third parties to process your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone provided that you have opted in to receive these communications
7.4 – If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale to you where we believe these will be of interest to you and so where we have a legitimate interest in doing so.
7.5 – If you are not a customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have given express consent to this. Where, you are not a customer and we do not have your consent to be contacted by electronic means, we or our selected third parties may still contact you by post unless you ask us not to.
8 – MARKETING
8.1 – We provide you with choices regarding certain personal data uses, particularly around marketing. You will receive marketing communications from us if you have requested information from us or signed up for such communications and, in each case, you have not opted out of receiving that marketing.
9 – OPTING OUT
9.1 – You can ask us to stop sending you marketing messages at any time by following the opt-out link on any marketing message sent to you or by contacting us at any time.
10 – COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
11 – DISCLOSURES OF YOUR PERSONAL DATA
11.1 – We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
11.2 – We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 where we have a legitimate interest in doing so, such as where a decision has been made to consolidate support services or where required by such companies professional advisers in the performance of their services.
11.3 – We may disclose your personal information to third parties in the following circumstances, where we have a legitimate interest in doing so or where it is necessary for our performance of our contract with you or where we are legally obliged to do so:
11.3.1 – in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the sale or purchase process and to allow this transaction to proceed;
11.3.2 – if Marketing Valley Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
11.3.3 – if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Marketing Valley Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
11.3.4 – if the services which we are engaged to provide to you include those of a reseller or affiliate, to the third party service provider whose services we are reselling to you or in respect of which we are an affiliate, to enable them to effectively manage your account and to comply with our contractual obligations to you. Please note where you contract with or provide information directly to such third party service providers this will be handled in accordance with their privacy policy in force from time to time and we strongly recommend that you read and confirm that you are happy with their privacy policy before providing them with any personal information. We do not accept any responsibility or liability for the policies of third party service providers.
11.4 – On occasion we may need to engage third party suppliers, web hosts and developers for the purpose of the maintenance, management and improvement of the services which we provide to you and our other customers. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
12 – INTERNATIONAL TRANSFERS
12.1 – We do not transfer your personal data outside the European Economic Area other than for the purpose of analysing any Product Reactions and will anonymise such data as far as possible.
13 – DATA SECURITY
13.1 – We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
13.2 – We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
14 – DATA RETENTION
14.1 – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
14.2 – To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
14.3 – Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
14.4 – In some circumstances you can ask us to delete your data: see Request Erasure below for further information.
14.5 – In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
15 – YOUR RIGHTS
15.1 – You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Marketing Valley Ltd, 27 Effingham Road, KT6 5JZ or by clicking the unsubscribe link on any marketing communications we send to you by email. Similarly you can request any amendments or rectifications to your data by contacting us at this address and can use this address to notify us if you would like us to delete or erase your data or, in certain circumstances, if you would like us to restrict the way in which we process your data. Please note that, in certain circumstances, we may not be able to delete or erase your personal data such as where this is still required for the purpose for which it was provided or where we have overriding legitimate interests in retaining your data.
15.2 Where you have given us your consent to the specific processing of your personal data please note you have the right to withdraw that consent at any time. Should you wish to withdraw your consent please contact us at the address above.
16 – GOVERNING LAW
16.1 – This Policy and any dispute or claim arising out of it or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales and the parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this policy or its subject matter.